Riverbed Recognized as Strong Performer in Gartner Peer Insights™ Voice of the Customer for Infrastructure Monitoring Tools

Riverbed is recognized in the August 2025 Gartner Peer Insights Voice of the Customer for Infrastructure Monitoring Tools, demonstrating strong performance across categories that matter most to IT buyers—overall experience, product capabilities, and support. Notably, 91% of respondents gave Riverbed a 5-star rating, underscoring the confidence customers place in our solutions. Based on 18 months of peer reviews, Riverbed believes this recognition highlights the value of our Platform and the role Riverbed NetIM plays delivering robust infrastructure monitoring alongside network and application observability, user experience, and AI-driven operations to improve visibility and accelerate resolution.

Why Gartner Voice of Customer Matters for IT Leaders

The Voice of the Customer report aggregates verified peer reviews, positioning vendors across quadrants that reflect both customer experience and market adoption. For IT decision makers, this provides a real-world complement to Gartner expert research—grounded in peer experience. Riverbed views this recognition as independent validation that we consistently delivers what customers require in an infrastructure monitoring solution.

How Gartner Defines Infrastructure Monitoring

Gartner defines infrastructure monitoring tools as solutions that capture the health and resource utilization of IT infrastructure components—from on-premises and cloud to edge environments. These tools track servers, containers, networks, databases, hypervisors, and storage, collecting both real-time and historical data to help Infrastructure & Operations leaders detect issues, resolve them quickly, and optimize resources for long-term performance.

Comprehensive Infrastructure Monitoring with Riverbed NetIM

Riverbed NetIM provides comprehensive visibility across today’s hybrid infrastructures by automatically discovering devices, mapping dynamic topologies, and continuously monitoring performance. It tracks key infrastructure health indicators—such as CPU, memory, storage, and interface utilization—and leverages predictive AI to identify patterns that signal potential issues. NetIM also maps the end-to-end path applications take through the network, helping IT teams quickly understand dependencies and pinpoint where performance bottlenecks occur. With built-in configuration change management, NetIM shows how infrastructure modifications impact performance, while its integration with the Riverbed Platform correlates related events into a single alert to reduce noise and help IT teams resolve issues faster.

Delivering on What Customers Value

Riverbed helps I&O teams deliver measurable outcomes that matter to the business by

• Accelerating troubleshooting by using infrastructure health and performance analysis so issues can be isolated and resolved quickly.
• Increasing reliability and performance with predictive monitoring of utilization trends to prevent outages and degradation.
• Optimizing resources and budgets by identifying underutilized devices and reallocating workloads to reduce unnecessary spend.
• Identifying configuration changes to minimize downtime, avoid compliance risks, and ensure infrastructure adjustments.

For more information on Riverbed Infrastructure Monitoring, click here.

Click here to review the Gartner Peer Insights Voice of the Customer for Infrastructure Monitoring Tools.

Ratings are based on 23 reviews of Riverbed NetIM as of June 2025.

Gartner, Gartner Peer Insights Voice of the Customer for Infrastructure Monitoring Tools, Peer Contributors, 29 August 2025

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