Posts from Mike Marks
12-Jan-2023 • by Mike Marks
The Employee Experience and Customer Experience Connection
Most organizations have treated employee experience separate from customer experience, but they’re more connected than you think. Let’s start with the definitions. Employee experience...
23-Nov-2022 • by Mike Marks
Excelling at Employee and Customer Experience in an Omni-Channel World
Organizations are focused on omni-channel strategies to improve customer experience. It’s not just about the approach of the kick-off to the holiday shopping period. In...
10-Oct-2022 • by Mike Marks
AIOps and Observability: What’s the Difference?
Interest in AIOps and observability tools sky-rocketed over the past couple of years as IT teams face the challenge of managing today’s IT infrastructures. The...
28-Sep-2022 • by Mike Marks
Digital Experience Alphabet Soup
Measuring and improving the digital experience of employees and customers has risen in priority over the past couple of years. Several factors explain this trend....
26-Aug-2022 • by Mike Marks
DEJ’s 2022 IT Performance Management Study: The Key Role of Observability
This is part 2 in the series summarizing the key points of the July 2022 Digital Enterprise Journal (DEJ) market study “24 Key Areas Shaping...
18-Aug-2022 • by Mike Marks
DEJ’s 2022 IT Performance Management Study: Top Lessons for DEM
In July 2022, Digital Enterprise Journal (DEJ) published a market study titled “24 Key Areas Shaping IT Performance Markets in 2022.” DEJ based the report...
19-Jul-2022 • by Mike Marks
Unified Observability Is the Solution IT Has Been Waiting For
IT teams have been relying on observability tools to (theoretically) provide intelligence and insights into operating conditions within an organization’s digital infrastructure for years. But...