Riverbed Recognized in 2025 Gartner® Critical Capabilities for DEX Tools

In a market where vendor claims are everywhere, in our view, the 2025 Gartner Critical Capabilities for Digital Employee Experience Tools tells a different story, one rooted in real-world product performance. This year, Riverbed ranked #2 in four of five key use cases: IT Support, Device Lifespan Extension, Endpoint Operations, and Experience Analysis. We believe these rankings reflect the depth, maturity, and AI-driven innovation of our platform.

End-user services and digital workplace leaders looking to understand the functional capabilities of the DEX tools offered by vendors should review the critical capabilities evaluated in the 2025 Gartner Critical Capabilities for Digital Employee Experience Tools to inform their evaluation processes.

Proven Strength Across Every Category That Matters

While some vendors chase perception, Riverbed continues to deliver measurable outcomes that drive productivity, reduce costs, and improve employee experience. The areas where Riverbed excels include:

• IT Support – Our AI-powered IQ Assist and Intelligent Service Desk deliver faster resolution, fewer escalations, and better employee outcomes.
• Device Lifespan Extension – Smart Device Refresh uses performance, warranty, and health data to drive more sustainable, cost-efficient decisions.
• Application and UC Experience –We offer unmatched visibility across desktop, web, mobile, and real-time collaboration platforms like Teams and Zoom, and received a 5.0 score in both categories.
• Platform Extensibility – With SmartOTel, rich APIs, and native integrations, Riverbed offers the interoperability needed for modern IT environments.

It’s one thing to make bold claims—another to back them up with proven product strength across all major use cases. This year’s report demonstrates that Riverbed continues to advance consistently across the board.

Why This Report Matters

As an essential companion to the Gartner Magic Quadrant for DEX Tools, this methodology provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. Use this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases. This research helps IT leaders responsible for DEX select the right tool.

Want to see Riverbed’s scores? Get the Full Report.

Gartner, Critical Capabilities for Digital Employee Experience Management Tools, By Stuart Downes, Dan Wilson, Lina Al Dana, 27 May 2025

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