Intelligent Service Desk
Shift further left and prevent incidents with Aternity
Select
CHALLENGES
Aternity’s AI-Powered Intelligent Service Desk Revolutionizes Automated Troubleshooting, Remediation and Ticketing by modeling expert decision-making and employing user feedback within low-code runbooks. As a result, Aternity can fix a broad spectrum of recurring issues, prevent incidents, employ optimal resolutions, and reduce user frustration.
More user complaints
Increasing expectations drive up ticket volumes
Complex environments
Broad range of technologies to support
Budget constraints
Do more with less
SOLUTIONS
How Riverbed Solves These Challenges
Shift to Level Zero with Intelligent Automation
Replicate advanced investigations and resolve issues before they become tickets, without human intervention.
AI-Enabled Issue Detection and Troubleshooting
One-click drill down insights on the source of delay to client device, network, or back-end, for every app in the portfolio. Dynamic presentation of relevant, user-centric insights for any device and application, saving time for both IT and end users.
Streamline User Feedback in Remediation Workflows
Integrate Sentiment surveys into the workflow logic for optimal resolution and reduced user frustration
Enable Intelligent Ticketing with ServiceNow.
Smart routing of unresolved issues to the right team with the right priority
FEATURED RESOURCES
CUSTOMER STORIES
Empowering the Digital Experience of Thousands of Organizations Worldwide
Ready to Get Started?
Reach the full potential of your digital investments with Riverbed
2024 Gartner® MQ™
Riverbed Named a Leader
2024 Gartner® Magic Quadrant™ for Digital Employee Experience Tools (DEX)
GET THE REPORT