Global Top 5 Bank
Global top 5 bank reduces monthly IT ticket volume by 30%, mean time to resolution by 20% by investing in Aternity
Challenges
- High IT ticket volume and limited device observability across nearly 500,000 devices.
- Need for proactive IT issue resolution to support 40,000 wealth advisors and reduce attrition.
Benefits
- 20% reduction in MTTR and 30% drop in ticket volume and alert noise.
- Enhanced advisor productivity through a consistent application environment.
Overview
This global bank’s investment in Aternity has transformed their IT efficiency, particularly within the Wealth Advisors (WIM) group. The automated resolution of incidents, historically resolved by L1 support, has reduced MTTR by 20%.With Aternity’s automation capabilities, this financial institution also reduced monthly ticket volume and non-actionable alerting noise by close to 30%. Ultimately, they were able to increase end user productivity thanks to investing in a solution that helped them proactively respond to issues.
Operating in 35 countries and serving 70 million customers around the globe, a global top 5 bank works diligently to stay ahead of the curve by using best-in-class technology. Their investment in Aternity has transformed their IT efficiency company wide. Faced with challenges to reduce their monthly IT ticket volume and improve observability across close to half a million devices worldwide, this financial institution needed a solution that would integrate with existing tools and replace others, enable automation, and reduce mean time to resolution and ticket volume.
Solution
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Deployed Riverbed Aternity EUEM for device visibility, automation, and integration with existing systems.
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Rolled out 115 remediation scripts and implemented webhook alerts for streamlined support.
