See What The Employee Experienced. Fix It Faster.
Aternity Replay reconstructs user interactions inside SaaS applications, enriched with full device and network context, so IT can resolve issues quickly and accurately, without guesswork, screenshots, or user retries.
Why Aternity Replay?
Eliminate Guesswork From IT Troubleshooting
When digital experience issues occur, IT teams rarely see what employees actually experienced. Troubleshooting relies on fragmented signals, screenshots, or user recollection, slowing resolution and increasing disruption.
Aternity Replay replaces guesswork with evidence. It reconstructs user interactions at the browser level and correlates them with device, application, and network telemetry. IT can see exactly what happened, understand why it happened, and resolve issues faster, without asking users to reproduce problems or capturing screen video.
Benefits
From Interpretation to Evidence
See the Experience
Replay DOM-level user interactions across SaaS and web apps to understand exactly what occurred.
Fix Issues Faster
Correlate interactions with device health, network conditions, and app performance to pinpoint root cause faster.
Eliminate User Disruption
Resolve incidents without pulling employees into troubleshooting or repeated reproduction steps.
Built for Enterprise Trust
Troubleshoot safely without screen video, text capture, or exposure of sensitive data.
How it Works
Replay Interactions
Aternity Replay captures DOM-level interaction data directly from the browser, reconstructing what users did and how applications responded. Unlike traditional session replay, it does not record screens, images, or user entered data—delivering higher fidelity with lower risk.
Aternity Replay
Aternity DOM-based browser replay correlated with endpoint telemetry
Context Explains Why Issues Happen
Every replay session is enriched with endpoint, application, and network telemetry – CPU, memory pressure, Wi-Fi quality, latency, and more. IT sees not just what failed, but the environmental conditions that caused it.
Aternity Replay: Faster IT Troubleshooting
DOM‑level replay with system context to resolve issues faster
Works Across SaaS, No Instrumentation
Replay operates at the browser layer, enabling consistent visibility across third‑party SaaS and internal web applications. No code changes. No developer effort. Immediate value across the modern digital workplace.Aternity Replay
Zero Disruption IT with Aternity Replay
See exactly what users experienced and resolve issues without guesswork.
Privacy & Compliance
Aternity Replay is purpose built to meet requirements for enterprise privacy and compliance. Unlike video‑based replay approaches, Aternity Replay reconstructs sessions using structural interaction data rather than visual recordings. This approach preserves privacy and prevents data exposure while enabling safe, scalable troubleshooting across regulated environments.
Role-Based Impact: Zero Disruption for Every Stakeholder
Aternity Replay transforms troubleshooting by replacing guesswork with clear evidence – reducing operational friction for IT while removing disruption for employees.
For Service Desk & IT Ops
Resolve issues faster with clear evidence and fewer escalation.
For CIOs & IT Leaders
Reduce operational risk, improve experience outcomes, and remove friction from support processes.
For Employees
Get back to work without disruption from being pulled into troubleshooting.
Related Products
Aternity Employee Experience
Aternity Replay is a core capability of Aternity Employee Experience. See how complete visibility across devices, applications, and networks helps IT fix problems faster across the digital workplace.
Zero Disruption
Go from reacting after disruption to preventing disruption before it occurs and from fragmented tools to unified, intelligent platforms.
