Challenges
- Lack of visibility into end-user experience
- Inconsistent device performance, increased downtime, and user frustration
- Slow performance of applications, reducing productivity
Benefits
- Full visibility over applications and networks
- Fast and accurate issue resolution, reducing manual effort and increasing productivity
- Enhanced stability and performance for customers and employees
- Targeted automated remediation removes non-compliant applications
Overview
EDF in the UK is part of EDF Group, the world’s largest electricity generator. In the UK, the company employs around 14,000 people at locations across England, Scotland, Wales and Ireland.
For EDF, delivering reliable energy is just one part of its mission – ensuring a seamless digital experience for both employees and customers is just as critical. Yet, as their workforce and IT environment grew more complex, the company faced increasing challenges with application performance, compliance, and user satisfaction
Solution
- Digital Experience:
Riverbed® Aternity Customer Experience (DEM)
Riverbed® Aternity Employee Experience (DEX)
”We see a long future with Riverbed, building smarter remediations and making operations even more efficient. Riverbed is very responsive, a strong partner, and willing to go the extra mile to deliver value and better customer experience.”
Craig Stephens, Aternity Product Owner
EDF
